Cancellation Policy – Terms & Conditions

Cancellation and Refund Policy

In the unlikely event that you have to cancel your stay with us, the following cancellation and refund policy will apply:

  • If you provide more than 60 days notice of your cancellation, a full refund of your deposit will be given, less a $20 administration fee. Applies per site/cabin.
  • If you provide less than 60 days, but more than 21 days notice of your cancellation, a 50% refund of your deposit will be given or a $20 admin fee will incur, whichever is the greater.
  • If you provide less than 21 days notice of your cancellation, your deposit will not be refunded. 

Unfortunately, we are unable to provide a refund for Early Departure or Change of Dates. Your booking is for a set time and once confirmed by you, any change will still result in liability for payment of the whole of the time booked, unless you have cancelled in accordance with this policy.

Refund Conditions: If you have provided the necessary notice of cancellation as per the cancellation policy and you are eligible to receive a refund, please note that for security reasons the remaining deposit will be refunded to the original method of payment (i.e. credit card refunded onto the same card as the one the deposit was paid on).

Guests who fail to notify of cancellation or non-arrivals will forfeit all monies paid.

Peak Times: Peak times include school holidays, public holidays that fall over long weekends and special local events. Stricter conditions apply for peak season times.

Online Travel Agent Bookings: Each online booking website has its own cancellation/refund policy that may also be relevant to the specific deal that is being offered. Any amendments or cancellations of bookings need to be made via the Online Travel Agent.

Accommodation Bookings – Terms and Conditions

Acceptance of an accommodation booking is acknowledgement and agreement to our terms and conditions.   

Check in: From 2pm onwards. For arrivals after 5:30pm Monday to Friday, 5pm Saturday and 4pm Sunday, please notify the Park to arrange a late arrival pack. Please also see our Office hours.

 Check out: By 10am on the day of departure.

Office hours: The Office is open 8:30am to 5:30pm Monday to Friday, 8.30am to 5:00pm Saturday, 9:00am to 4:00pm on Sunday and Public Holidays. Please note our office hours vary on Christmas Day.   

Deposits: A deposit of a minimum of the first nights’ tariff is required at time of booking to confirm your stay. An additional deposit may be required during peak periods.

Payments: The balance of your account is payable on arrival and any additional charges incurred during your stay are payable direct to the Park and must be settled prior to your departure.

Stricter conditions apply during Christmas/New Year and Easter bookings. Please refer to the t & c’s outlined in your booking confirmation.

Tariffs: All pricing is in Australian Dollars and includes GST (where applicable). Prices are based on two persons occupying sites/cabins; extra person rates apply for each additional person. Rates may be subject to change without notice.

Your tariff is based on the number of guests and your accommodation type at time of booking.

Any changes to your booking may change the tariff based on the new booking period, number of guests and accommodation type.

Changes to Bookings: Bookings can be moved in accordance with availability; however, prices may change depending on the new booking period. Deposits paid can be held on client accounts for a maximum of 12months. Please note, if you do not rebook within the 12 months period your deposit will be retained by us. 

Minimum Age: You must be 18 years or older to make a reservation. Persons under 18 years of age must be accompanied by a parent or guardian.

Special Requests: We will endeavour to cater for special requests but unfortunately, we cannot guarantee that these will be met.

Visitors: Are more than welcome! Please have visitors sign in at the office. Visitors staying overnight can be added to your booking at an additional cost. 

Maximum number per unit: The number of people accommodated in each cabin must not exceed the number of beds available. A maximum of 6 people is allowed per site.

Minimum Stay Information: minimum booking periods may apply.

Promotional codes, vouchers and membership discounts: Only one promotional/membership offer can be redeemed on any booking. Individual terms and conditions apply.  

Linen: For Cabin and Budget Unit bookings the tariffs quoted includes linen, all beds are made up with towels provided.

Pets: Pets are welcome for site bookings (i.e. Caravan’s, Motorhomes and Campervans), and at the Park Manager’s discretion. Due to health regulations, pets are not permitted in our cabins or other facilities. For more information please view our Pet Policy.

Servicing of rooms: For stays of 7 nights or longer, a room service may be requested. Please contact the Park to schedule a service.

Damages/Loss: All registered guests shall be liable for any loss or damage to the appliances, furniture, keys/passes, fixtures and fittings in the accommodation. General wear and tear excluded. A fee may apply if excessive cleaning is required after departure.

Behaviour: Edwards Group reserves the right to refuse entry, to immediately evict any guest, visitor or member of the public for any anti-social behavior. Such behavior may include but not limited to causing damage, disturbing other guests, using unacceptable language or otherwise breaking Park Rules. Alcohol may be consumed on your allocated site or cabin and in the camp kitchen and BBQ areas only. Drunken or disorderly behavior or possession or use of drugs will not be tolerated.

Park Facilities

BBQs and the Camp Kitchen: Facilities are supplied for your use and enjoyment – they are regularly cleaned but please look after them and keep them as clean and tidy as possible so others may use and enjoy them too. Refer to park map for opening times.

Fire Regulations: For safety reasons, we ask that you reverse into your site so that all drawbars face the roadway.

Smoking: Smoking is prohibited in all of the cabins, budget units or inside other park facilities including the amenities blocks, camp kitchen and BBQ areas. If you need to smoke please use the ashtrays provided, outdoors only and be mindful of other guests.  Additional cleaning fee will apply for smoking inside your cabin.

Car Parking: Each accommodation site is equipped for one vehicle per site/cabin. Please park any additional vehicles or trailers in our guest car park.

Noise: Please keep noise to a minimum after 10pm in respect of other guests.

Children: Infants 2 years of age and under are free of charge.

Personal Belongings: Edwards Group takes no responsibility for the loss or damage of any personal items. Please remember to lock your cabin, caravan and/or vehicle when not occupied.

Windsor Gardens Caravan Park is part of the Edwards Group.

We may update the terms and conditions at any time by posting the updates on this page.

Park Rules

Laundry: is available at rear of the central amenities block. No temporary clotheslines are to be erected, unless in your private annex. Use clothesline or dryers providers.

Rubbish: is to be placed in the appropriate bins, large red lid and blue lid for general base, yellow lid for recycling and black tubs for bottles and cans.

Bike riding: is not permitted after dusk and helmets must be worn at all times. There is to be no bike riding around the amenities block.

Amenities: are cleaned daily between 10:30am – 12:00pm, please avoid these times to allow cleaners to do their work.

Sullage: must be emptied into facilities provided.

Disclaimer

Information on this site is posted in good faith and updated regularly, but Edwards Group does not guarantee its completeness and/or accuracy. Edwards Group, its parent, subsidiaries and associated entities does not accept any liability to you or any third party for any error or omission on this site and may change any information on this site without prior notice.  Edwards Group, its parent, subsidiaries and associated entities does not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components. Virus checking is the responsibility of the individual user. Edwards Group, its parent, subsidiaries and associated entities does not make any representation about the suitability of information, products and services on this site for any purpose. The site is provided on an “as is” and on an “as available” basis. Edwards Group, its parent, subsidiaries and associated entities are not liable for any loss, direct or indirect resulting from your use of the information on this site.

Any reference in this site to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement or recommendation to you by Edwards Group and we recommend that you conduct your own due diligence.